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Accounts Payable
frequently asked questions
Q: How do I check the status of my invoices?
A: To check the status of your invoice you must log onto the iSupplier Portal where you can search via various invoice criteria like Invoice Number, Purchase Order, Invoice Date, Invoice Amount, etc.
  • Sign in to iSupplier
  • Create an iSupplier account
  • See iSupplier references for help

Q: Why isn't my invoice listed?
A: The most common reasons why an invoice is not listed are:

  • Accounts payable has not received your invoice (see invoice instructions)
  • Your invoice was received, but the purchase order number was missing or incorrect
  • You have billed against a purchase order which has already been billed and paid in full

Q: Why was my invoice paid for a lesser amount?
A: Invoices are generally paid at the price and quantity ordered, delivered and billed. In some instances, the payment amount may be less than billed due to an item that was returned or credit invoice offsetting your payment.

Q: Why is my invoice on hold?
A: The most common reasons why invoices are on hold are:

  • PRICE: Unit price being billed is greater than Unit price on the Contract
  • QTY REC: Quantity billed is more than Quantity received. This occurs if you have billed more than the PO allows, or the user has not yet entered a receipt
  • IPM_VERIFICATION_HOLD: This invoice is a paper invoice and has not yet been matched by the AP analyst
  • MISCELLANEOUS HOLD (AP): There is an item on your invoice that does not agree with the purchase order

Q: What is a receipt?
A: A receipt is a transaction created in the Oracle system when material or services are indicated as having been received by the employee responsible for the order. An invoice cannot be paid until a receipt is entered in the system.

Q: How do I get a copy of your NY Tax Direct Payment Permit?
A: Go to the Accounts Payable Direct Payment Permits page where you can print out a copy.

Q: How do I find out what invoices were paid on a check that I received?
A: Invoice numbers are listed on check stubs and you may also review the details of your payment by logging into the iSupplier.

Q: What should I do if I did not receive a check that was mailed out?
A: If you did not receive a check after two weeks, you can send an email to accountspayable@coned.com requesting that a stop payment be put on the check. Once confirmed we will issue a new check.

Q: Where should I send my invoices?
A: Please refer to Invoicing Instructions for electronic submittal or mailing instructions.

Q: What information is required on my invoice?
A: Please refer to Invoicing Instructions for proper invoicing requirements.

Q: What if I have any other questions?
A: If you have any questions, please contact us at accountspayable@coned.com and include your Purchase Order number and invoice number on your correspondence.


 


  




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