Customer Service : Report an Issue : Report a Streetlight Outage
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Frequently Asked Questions
Our Service Pledge
We appreciate your reporting a street or private area light problem.
After all, we maintain thousands of these lights in the tri-state service area covering 1,350 square miles.
To help us guarantee timely repair, please provide detailed information.
The best detail you can give us? The 10-digit number on the yellow metal tags on the utility pole.
Can't do that? Tell us the names of cross streets and intersections.
Or give the location of a pole in relation to a house number or landmark.
If you are unable to locate the pole number, please provide us with a telephone number where we can
contact you during business hours, if necessary. Providing your email address also allows us to
send you an email if we need to send you an update in regards to your request.
O&R has signed agreements with the following municipalities for the ownership of their streetlights:
• Town of Clarkstown - overhead
• Town of Orangetown - overhead
• Unincorporated Town of Ramapo – overhead
• Village of Piermont – overhead
• City of Middletown – overhead and underground
• Town of Warwick – overhead and underground
• Village of Florida – overhead and underground
The municipalities are responsible for the installation, operation, maintenance, repair, replacement,
removal, modification, inspection and condition of all the streetlights under their purchase agreement.
If you live in one of the municipalities listed above, and you wish to request a streetlight repair or
request a new light, please contact your municipal Highway Department.
For all other municipalities, your streetlight is owned by O&R. If you wish to request a streetlight repair
or request a new light, please complete the form below or call O&R at 1-877-434-4100.