Customer Service : Report an Issue : Report a Streetlight Outage
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Frequently Asked Questions
Our Service Pledge
We appreciate your reporting a street or private area light problem.
After all, we maintain thousands of these lights in the tri-state service area covering 1,350 square miles.
To help us guarantee timely repair, please provide detailed information.
The best detail you can give us? The 10-digit number on the yellow metal tags on the utility pole.
Can't do that? Tell us the names of cross streets and intersections.
Or give the location of a pole in relation to a house number or landmark.
If you are unable to locate the pole number, please provide us with a telephone number where we can
contact you during business hours, if necessary. Providing your email address also allows us to
send you an email if we need to send you an update in regards to your request.
In an agreement between O&R and the Town of Clarkstown signed on October 28, 2016, effective October 29,
Clarkstown is solely responsible for the installation, operation, maintenance, repair, replacement,
removal, modification, inspection and condition of all the overhead streetlights under the purchase agreement.
To see if the streetlights on your street are now managed by Clarkstown, please click on this link.
If your street is on this list, and you wish to request a streetlight repair or request a new light, please call the Clarkstown Highway Department at (845) 623-7500.
If your street is not on this list, your streetlight is owned by O&R. If you wish to request a streetlight repair or request a new light, please call O&R at 1-877-434-4100.