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Consolidated Edison employs professionals in engineering, finance, information technology, and various skilled trades. Explore our available opportunities to find a position that matches your skills, experience and training in the following areas:

Agile Project Manager
/ 2H - 17-0319
Project Specialist / 2H - 17-0638
Sr Analyst / 2L - 17-0648
Title: Agile Project Manager
/ 2H

Organization: Customer Operations
Department: Strategic Applications
Expires On: 7/27/2017

Job Code: 17-0319

Qualifications: Customer Operations seeks to hire an experienced Agile professional to join the Digital Services Team. The Digital Customer Experience project seeks to enhance the customer experience through a comprehensive redesign/re-platforming of all digital channels including the Company’s website, mobile, and Apps. Candidate must have a Bachelor’s Degree and 4 years of work experience, or an Associate’s Degree and 5 years of work related experience, or a High School Diploma/GED and 7 years of work related experience required. Related work experience includes, but not limited to, Agile project management or customer experience management. Experience with Microsoft office applications.   ALL REQUIREMENTS MUST BE DEMONSTRATED IN YOUR APPLICATION.



Experience with various Company and Customer Operations’ computer systems preferred. Knowledge of Customer Operations preferred. Advanced degree Preferred. Project Management training or certification preferred.


Responsibilities:

Plan, execute, monitor, track, manage risks and issues and report on projects using traditional and Agile development processes and techniques.


Tracking and communicating team velocity and sprint/release progress to all affected teams and management using Agile estimating techniques.


Lead, Arrange and facilitate all Agile ceremonies including, Stand-ups, Reviews, Retrospectives, Grooming, and Sprint and Release planning.


Analyze business requirements to develop and define high-level epics and stories to create a prioritized Product Backlog.


Write user stories that are clear, concise and easy to understand, driven by VOC and provide business value.  


Identify related user stories and epics, grouping them into themes as necessary and documenting the interrelationship and associated business process flows as necessary.


Responsible for making sure that daily task status and hours are being updated by team on systems such as RCLM or other Agile tracking systems to provide transparency on product and sprint backlogs.


Develop and maintain project plans, resource utilization schedules and budget materials.


Conduct research and analysis to determine business trends, forecasts and benchmarking with utilities and other businesses related to web, mobile and App use and development.


Develops business and technical requirements for key projects and processes changes associated with the redesign of the Company’s digital channels.


Conducts testing associated with changes to business processes and systems, including development of detailed test plans and test cases, execution of testing, documentation of findings, and working with business and technical staff to resolve identified issues.


Support a customer-centric culture, taking special interest in meeting the needs of external and internal stakeholders.


Establishing work plans, scheduling and administering meetings, assigning and tracking tasks, managing human resources, development of status reports, and monitoring budget and financials.

Physical Requirements: Must have a Driver’s License, and must be able to travel within Company service territory, as needed. Candidate must be able to participate in the Company’s emergency management processes and storm plans as required.


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply


Title: Project Specialist / 2H
Organization: Customer Operations
Department: Strategic Applications
Expires On: 8/11/2017

Job Code: 17-0638

Qualifications: Customer Operations seeks to hire a dedicated professional to join its Customer Experience Excellence team. The team strives to enhance the customer experience by leading the development of the Customer Experience (CX) strategy and delivering cross-organizational projects that drive an enhanced experience for Con Edison customers through comprehensive service and tools. Candidate must have a Bachelor's Degree and 3 years of work experience, or an Associate's degree and 5 years of related work experience, or a High School Diploma/GED and 7 years of related work experience required. Related work experience includes, but not limited to, journey mapping, in addition to project management, analytical, research and coaching experience. Minimum 2 years of end-to-end customer journey mapping experience is required. Candidate must also have excellent organizational, interpersonal and communication skills, with proven ability to develop, implement and monitor innovative customer experience improvement initiatives with an understanding of how CSAT and other metrics are impacted. Candidate must have ability to identify underperforming goals/metrics as well as demonstrated ability to collaborate with business leaders and various teams to identify issue(s) and design solution(s). Candidate must be highly proficient with Microsoft based applications including Word, Excel, and PowerPoint. All requirements must be demonstrated in your application.



Company and Customer Operations systems experience preferred. Advanced degree preferred. Project Management training or certificate preferred. Specifically, Agile project management experience a plus. Experience with Access and Sequel (SQL) queries a plus.   

Responsibilities:

The selected candidate will provide support for operations activities relating to the customer experience journey strategy. They will provide ongoing support and training, and become subject-matter-expert (SME) resource for journey mapping initiatives. They will collaborate and partner with business leaders and various teams across the company through the facilitation of journey mapping workshops, monitoring of journey progress and providing interventions as needed to drive an enhanced customer experience. He/she will conduct utility and cross-industry research to prioritize and shape CX initiatives, determine best practices and benchmark. They will analyze CSAT and other organizational metrics to identify underperforming goals and recommend interventions. He/she will ensure that customer research and best practices in terms of journey mapping and customer-centric design thinking are leveraged in the development of the strategy and all initiatives therein. Continually develop and maintain journey plans and report on the status of journey initiatives. Support a customer-centric culture, taking special interest in meeting the needs of both external and internal stakeholders.


Physical Requirements: Must have a valid driver's license. Must be able and willing to travel within Company service territory, as needed. Must be able to participate in the Company's emergency management processes and storm plans as required.


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply


Title: Sr Analyst / 2L
Organization: Customer Operations
Department: Strategic Applications
Expires On: 8/12/2017

Job Code: 17-0648

Qualifications: Customer Operations seeks to hire a dedicated professional to join its Customer Experience Excellence team. The team strives to enhance the customer experience by leading the development of the Customer Experience (CX) strategy and delivering cross-organizational projects that drive an enhanced experience for Con Edison customers through comprehensive service and tools. The candidate must have a Bachelor’s degree and 3 years work experience, or an Associate's degree and 4 years of work related experience, or a High school Diploma and 5 years of work related experience. Candidate must also have 2 years of experience in Market Research as well as experience demonstrating strong customer focused responsibilities; delivering exceptional customer experiences. Strong analytical, research, planning and problem-solving abilities are required, and must be demonstrated in the application. Candidate must have proven ability to develop and monitor CSAT metrics as well as a demonstrated ability to use customer research to prioritize and shape CX initiatives. The ideal candidate must also demonstrate excellent writing and presentation skills, the ability to work independently and make sound business decisions, as well as have a strong commitment to excellence, customer focus and personal accountability. This individual must be well organized, detail oriented, and flexible to handle multiple assignments and meet deadlines. The ideal candidate must have excellent interpersonal skills and possess the ability to effectively interact with people at all levels including customers, employees and all levels of management. Must have excellent, oral, and written communication skills and be proficient in MS Office applications. The candidate must also maintain well organized files and accurate records. All requirements must be demonstrated in the application.



Preferred qualifications for the ideal candidate include: • Bachelor’s in Marketing or Business • Project Management Experience • Experience in Market Research • Experience with Customer Information System (CIS) and/or demonstrated ability using information systems • Experience interacting with vendors

Responsibilities: The Senior Analyst will provide support for operations activities relating to the customer experience journey strategy and other customer related initiatives. They will identify strategies in support of enhancing the customer experience, and work collaboratively across departments to support a unified approach to customer service improvements. The candidate will work closely with Section Manager and others to provide analytical and organizational support on various efforts; including, but not limited to, those related to market research. In support of market research and customer experience initiatives, the individual will become a subject-matter-expert (SME) resource for CX metrics and analysis, by helping to establish and continually monitoring progress across a range of performance metrics, including CSAT and other top-line organizational metrics. They will identify and evaluate underperforming goals/metrics as well as provide analytics and recommendations for better decision making. The Senior Analyst will conduct utility and cross-industry research along with customer research to better prioritize and shape CX initiatives. Additional responsibilities will include benchmarking and review of benchmarking material as a means to learn from other organizations that are considered best in class. They will ensure best practices in terms of journey mapping and customer-centric design thinking are leveraged in the development of the CX strategy and all initiatives therein and collaborate with business leaders and various teams to identify issue(s) and design solution(s). Support a customer-centric culture, taking special interest in meeting the needs of both external and internal stakeholders.


Physical Requirements: Must be able and willing to travel within Company service territory, as needed. Must have valid driver's license.


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply




If you are experiencing technical difficulty with the application process, please email HRTechSupport@coned.com
 
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