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Consolidated Edison employs professionals in engineering, finance, information technology, and various skilled trades. Explore our available opportunities to find a position that matches your skills, experience and training in the following areas:

Agile Project Manager
/ 2H - 17-0319
Customer Service Rep L3 - W170167
Supervisor / 1H - 17-0599
Title: Agile Project Manager
/ 2H

Organization: Customer Operations
Department: Strategic Applications
Expires On: 7/7/2017

Job Code: 17-0319

Qualifications: Customer Operations seeks to hire an experienced Agile professional to join the Digital Services Team. The Digital Customer Experience project seeks to enhance the customer experience through a comprehensive redesign/re-platforming of all digital channels including the Company’s website, mobile, and Apps. Candidate must have a Bachelor’s Degree and 4 years of work experience, or an Associate’s Degree and 5 years of work related experience, or a High School Diploma/GED and 7 years of work related experience required. Related work experience includes, but not limited to, Agile project management or customer experience management. Experience with Microsoft office applications.   ALL REQUIREMENTS MUST BE DEMONSTRATED IN YOUR APPLICATION.



Experience with various Company and Customer Operations’ computer systems preferred. Knowledge of Customer Operations preferred. Advanced degree Preferred. Project Management training or certification preferred.


Responsibilities:

Plan, execute, monitor, track, manage risks and issues and report on projects using traditional and Agile development processes and techniques.


Tracking and communicating team velocity and sprint/release progress to all affected teams and management using Agile estimating techniques.


Lead, Arrange and facilitate all Agile ceremonies including, Stand-ups, Reviews, Retrospectives, Grooming, and Sprint and Release planning.


Analyze business requirements to develop and define high-level epics and stories to create a prioritized Product Backlog.


Write user stories that are clear, concise and easy to understand, driven by VOC and provide business value.  


Identify related user stories and epics, grouping them into themes as necessary and documenting the interrelationship and associated business process flows as necessary.


Responsible for making sure that daily task status and hours are being updated by team on systems such as RCLM or other Agile tracking systems to provide transparency on product and sprint backlogs.


Develop and maintain project plans, resource utilization schedules and budget materials.


Conduct research and analysis to determine business trends, forecasts and benchmarking with utilities and other businesses related to web, mobile and App use and development.


Develops business and technical requirements for key projects and processes changes associated with the redesign of the Company’s digital channels.


Conducts testing associated with changes to business processes and systems, including development of detailed test plans and test cases, execution of testing, documentation of findings, and working with business and technical staff to resolve identified issues.


Support a customer-centric culture, taking special interest in meeting the needs of external and internal stakeholders.


Establishing work plans, scheduling and administering meetings, assigning and tracking tasks, managing human resources, development of status reports, and monitoring budget and financials.

Physical Requirements: Must have a Driver’s License, and must be able to travel within Company service territory, as needed. Candidate must be able to participate in the Company’s emergency management processes and storm plans as required.


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply


Title: Customer Service Rep L3
Organization: Customer Operations
Department: Customer Assistance
Expires On: 6/30/2017

Job Code: W170167

Qualifications: Con Edison is looking to hire PART TIME Customer Service Representatives to join its exciting Customer Service group. This position offers opportunity for professional growth and advancement.  Candidates must have a high school diploma or equivalency. You must be able to respond to direction and work as a member of a team, using PC-based information systems in order to retrieve information to analyze customer accounts. In addition, you must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. You will need to provide outstanding service in every customer encounter and be an effective communicator. The individuals we seek must be proficient in English, Spanish, Russian, Korean, Cantonese, or Mandarin. Bilingual candidates must pass a language performance test.



The work location for this position is: Staten Island, NY


Responsibilities:


Physical Requirements: This position requires selected applicants to be seated at a computer terminal for the majority of the workday. These applicants will be required to answer phones and use a computer for prolonged periods of time, which will require excellent manual dexterity and extensive use of hands. 


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply


Title: Supervisor / 1H
Organization: Customer Operations
Department: Field Operations
Expires On: 7/22/2017

Job Code: 17-0599

Qualifications: Field Operations Collections department is looking to recruit a highly motivated candidate for the position of Customer Operations Supervisor. A High School Diploma and 5 years of related work experience, or an Associate’s degree and 3 years of related work experience, or a Bachelor's degree and 1-2 years of related work experience is required for this position. A minimum of two years of Customer Operations experience or related customer service experience in a corporate organization is required. Candidate must be familiar with credit & collections Customer Service Procedures and guidelines, HEFPA (Home Energy Fair Practices Act), and the PSC Non-Residential Rules. Candidate must have strong written and oral communication skills, and demonstrated ability to effectively interact with Union employees, customers and various levels of management. Candidate must demonstrate strong teambuilding skills, coaching skills, organizational skills and the ability to successfully manage multiple assignments. Must have experience with PC applications including MS Word, Excel, and Outlook. Candidate must be able to make sound business decisions under pressure. Candidate must be able and willing to work out of various work locations as required.



A Bachelor’s degree is preferred. Minimum of 3 years customer service experience preferred. A minimum of 3 years supervisory experience, knowledge of cycle meter reading, turn-on/turn-off of electric and gas meters, and field collections is preferred. Demonstrate ability to conduct customer activity follow-up. Working knowledge of ITRON, IRIS, Service Link, and CIS computer applications is also preferred.

Responsibilities: This position will supervise and coordinate all applicable activities to accomplish its goals, including reduce overall costs, grow the business, sustaining energy reliability, develop environmental excellence, ensure a safe workplace, support employee development, satisfy customer needs, and promote a competitive market. Monitor and evaluate reports daily and take required actions to ensure compliance with organizations goals and standards. Evaluate representatives to improve performance by providing strong leadership and coaching skills to instill a “Service Champion” orientation. Maintain accurate employee records and ensure disciplinary action is administered appropriately and in a timely manner. Utilize available technology and other methods to improve quality, efficiency and productivity of the department. Apply creative solutions to ensure effective operations. Ensure uniform and consistent administration of company procedures including EEO, Substance Abuse, security, productivity and Standards of Business Conduct. Ensure implementation of Company Safety, health and environmental programs for employees whose work is directed. Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations.



Supervisor will be required to work out of various work locations as needed. Applicant will be required to reconcile all collection receipts turned in at end of day by field collectors and prepare all collection receipts for pick up by armored car service for deposit to bank. Will be required to use your personal vehicle to supervise field activities (expenses reviewed for reimbursement) and work in inclement weather conditions. Must possess and maintain a valid driver's license. Must be willing and able to work out of any Collection office located in the Bronx, Brooklyn, Queens, Manhattan, and Westchester. Must be willing and able to work in basements and other facilities where metering equipment is located. Must be willing and able to respond to emergencies.

Physical Requirements: Must be able to travel as necessary to various locations. Requires a valid driver's license.


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply




If you are experiencing technical difficulty with the application process, please email HRTechSupport@coned.com
 
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