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Customer Operations

Consolidated Edison employs professionals in engineering, finance, information technology, and various skilled trades. Explore our available opportunities to find a position that matches your skills, experience and training in the following areas:

Customer Service Rep Bil L1-2 - W170038
Customer Service Rep Bil L1-2 - W170045
Sr Planning Analyst (Data Analyst)
- 17-1081
Title: Customer Service Rep Bil L1-2
Organization: Customer Operations
Department: Customer Assistance
Expires On: 1/6/2018

Job Code: W170038

Qualifications: Con Edison is looking to hire PART TIME BI-LINGUAL Customer Service Representatives to join its exciting Customer Service group. This position offers opportunity for professional growth and advancement. Candidates must have a high school diploma or GED. You must be able to respond to direction and work as a member of a team, using PC-based information systems in order to retrieve information to analyze customer accounts. In addition, you must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. You will need to provide outstanding service in every customer encounter and be an effective communicator. Full-time training will be provided.



The individual we seek must be proficient in Cantonese, Mandarin, or Korean. Bilingual candidates must pass a language performance test. Only applicants that are proficient in Cantonese, Mandarin, or Korean will be considered.



This position is located in Brooklyn, NY.


Responsibilities:


Physical Requirements: Prolonged sitting while answering phones at a computer terminal for the majority of the day is required.


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply


Title: Customer Service Rep Bil L1-2
Organization: Customer Operations
Department: Customer Assistance
Expires On: 12/16/2017

Job Code: W170045

Qualifications: Con Edison is looking to hire PART TIME BI-LINGUAL Customer Service Representatives to join its exciting Customer Service group. This position offers opportunity for professional growth and advancement. Candidates must have a high school diploma or GED.  You must be able to respond to direction and work as a member of a team, using PC-based information systems in order to retrieve information to analyze customer accounts. In addition, you must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. You will need to provide outstanding service in every customer encounter and be an effective communicator. Full-time training will be provided.



The individual we seek must be proficient in Spanish. Bilingual candidates must pass a language performance test. Only applicants that are proficient in Spanish will be considered.



This position is located in Brooklyn, NY.





Responsibilities:


Physical Requirements: Prolonged sitting while answering phones at a computer terminal for the majority of the day is required.


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply


Title: Sr Planning Analyst (Data Analyst)

Organization: Customer Operations
Department: Strategic Applications
Expires On: 1/6/2018

Job Code: 17-1081

Qualifications: Customer Operations seeks to hire a dedicated professional to join its Customer Experience Excellence team. The team strives to enhance the customer experience by leading the development of the Customer Experience (CX) strategy and delivering cross-organizational projects that drive an enhanced experience for Con Edison customers through comprehensive service and tools. A Bachelor's degree and 3 years of work experience, or an Associate's degree and 5 years of work related experience, or a High School Diploma and 7 years of work related experience is required. This position requires an individual who has experience demonstrating strong customer focused responsibilities, and a service oriented work ethic with experience in managing multiple tasks and changing priorities, while meeting deadlines. Strong analytical, research, planning and problem-solving abilities are required with proven experience collecting, organizing, and interpreting data. Candidate must have proven ability to develop and monitor CSAT metrics as well as a demonstrated ability to use customer research to prioritize and shape CX initiatives. Must have experience with data analytic tools and data source management. Must possess strong interpersonal skills and demonstrate the ability to work successfully with different levels of management and outside organizations. This candidate must be proficient in MS Office applications, including Excel, Word and PowerPoint. All requirements must be demonstrated in the application.



Preferred qualifications for the ideal candidate include: • Advanced degree • Bachelor’s in quantitative discipline; such as Mathematics, Statistics, Business Information Systems • Project Management experience • Market Research experience • Experience in the cost-benefit analysis process • Tableau or equivalent software experience

Responsibilities: The selected candidate will provide support for operations activities relating to the customer experience journey strategy and other customer facing initiatives. The candidate will work closely with business partners across the enterprise to create and drive a cohesive strategy and roadmap for customer insights that are owned by the department or other business units. This includes, but is not limited to, Voice of the Customer, Customer Experience Surveys, Customer Satisfaction Metrics, Benchmarking Reports, and Operational Reports. The selected candidate will be responsible for the configuration, monitoring, and socialization of customer journey analytics. He/she will establish guidelines and processes to maintain the health and consistency of the department’s analytics with responsibility for creating customer experience dashboards and reports, proactively reviewing metrics to develop the strategy and priority for improvements. He/she will develop and prepare Request for Proposals, maintain vendor relationships, and continue to identify best practices in the field. They will provide ad hoc analyses to gain insight into customer experience and behavior and present actionable insights and recommendations that enable greater customer engagement. The successful candidate will support a customer centric culture, taking special interests in meeting the needs of both external and internal stakeholders.


Physical Requirements: Must be able to travel throughout the Con Edison Service Territories. Must have a valid Driver's License.


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply




If you are experiencing technical difficulty with the application process, please email HRTechSupport@coned.com
 
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