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Consolidated Edison employs professionals in engineering, finance, information technology, and various skilled trades. Explore our available opportunities to find a position that matches your skills, experience and training in the following areas:

Agile Project Manager
- 17-0319
Customer Outreach Advocate
Sr Specialist / 1H - 17-0255
Title: Agile Project Manager

Organization: Customer Operations
Department: Strategic Applications
Expires On: 5/4/2017

Job Code: 17-0319

Qualifications: Customer Operations seeks to hire an experienced Agile professional to join the Digital Services Team. The Digital Customer Experience project seeks to enhance the customer experience through a comprehensive redesign/re-platforming of all digital channels including the Company’s website, mobile, and Apps. Candidate must have a Bachelor’s Degree and 4 years of work experience, or an Associate’s Degree and 5 years of work related experience, or a High School Diploma/GED and 7 years of work related experience required. Related work experience includes, but not limited to, Agile project management or customer experience management. Experience with Microsoft office applications.   ALL REQUIREMENTS MUST BE DEMONSTRATED IN YOUR APPLICATION.



Experience with various Company and Customer Operations’ computer systems preferred. Knowledge of Customer Operations preferred. Advanced degree Preferred. Project Management training or certification preferred.


Responsibilities:

Plan, execute, monitor, track, manage risks and issues and report on projects using traditional and Agile development processes and techniques.


Tracking and communicating team velocity and sprint/release progress to all affected teams and management using Agile estimating techniques.


Lead, Arrange and facilitate all Agile ceremonies including, Stand-ups, Reviews, Retrospectives, Grooming, and Sprint and Release planning.


Analyze business requirements to develop and define high-level epics and stories to create a prioritized Product Backlog.


Write user stories that are clear, concise and easy to understand, driven by VOC and provide business value.  


Identify related user stories and epics, grouping them into themes as necessary and documenting the interrelationship and associated business process flows as necessary.


Responsible for making sure that daily task status and hours are being updated by team on systems such as RCLM or other Agile tracking systems to provide transparency on product and sprint backlogs.


Develop and maintain project plans, resource utilization schedules and budget materials.


Conduct research and analysis to determine business trends, forecasts and benchmarking with utilities and other businesses related to web, mobile and App use and development.


Develops business and technical requirements for key projects and processes changes associated with the redesign of the Company’s digital channels.


Conducts testing associated with changes to business processes and systems, including development of detailed test plans and test cases, execution of testing, documentation of findings, and working with business and technical staff to resolve identified issues.


Support a customer-centric culture, taking special interest in meeting the needs of external and internal stakeholders.


Establishing work plans, scheduling and administering meetings, assigning and tracking tasks, managing human resources, development of status reports, and monitoring budget and financials.

Physical Requirements: Must have a Driver’s License, and must be able to travel within Company service territory, as needed. Candidate must be able to participate in the Company’s emergency management processes and storm plans as required.


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply


Title: Customer Outreach Advocate
Sr Specialist / 1H

Organization: Customer Operations
Department: Customer Operations Admin
Expires On: 4/29/2017

Job Code: 17-0255

Qualifications: Customer Outreach is seeking a highly motivated candidate, who has the experience and qualifications to present and communicate the Company’s programs to the customer and bring customer concerns to the Company. Candidate should possess a Bachelor’s Degree and three years’ professional experience in performing Customer Advocacy functions including acting as a liaison with governmental agencies, service providers, and community organizations and conducting outreach and educational activities in community settings. Associate’s Degree and four years professional advocacy experience HS and 5 years of professional advocacy experience For Sr. Specialist: Candidate should possess Bachelor's Degree and 5 years’ professional experience in performing Customer Advocacy functions including acting as a liaison with governmental agencies, service providers, and community organizations and conducting outreach and educational activities in community settings. Associate’s Degree and 6 years professional advocacy experience HS and 7years of professional advocacy experience Excellent oral and written communications skills and the ability to speak formally and informally to external and internal audiences. Ability to work independently with minimal supervision; ability to develop educational programs and work with customers, community leaders and service providers;, and three to five years on-the-job experience. Must have experience in building positive relationships with key organizations and constituents. Excellent interpersonal skills, including the ability to work with diverse customer stakeholder groups and internal departments. Ability to create educational programs. Initiative and ability to learn new programs and champion and initiate change on behalf of the customer. Flexibility to handle multiple assignments sometimes off hours with changing priorities. Excellent analytical, organizational, planning and scheduling ability. Proficiency with Microsoft Office programs.



Bachelor's Degree preferred.Preferred bilingual in Spanish or Chinese.

Responsibilities: Ensure implementation of Company safety, health and environmental programs for employees whose work is directed. Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations. Commitment to the Way We Work Principles, and adheres the Company’s Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (“EH&S”), Equal Employment Opportunity (“EEO”), discipline, and security. Plan, coordinate, schedule and implement outreach activities consistent with the definition of “consumer education of Con Edison and the Public Service Commission’s Consumer Services Division. Communicate and interact with customers, providers of services in the special services/human needs areas, community organizations, agencies, and other key publics on an ongoing basis and to provide ombudsman support in the area of customer care. Administer programs to communicate information about Company services and programs to assist the customer in making appropriate decisions regarding their Con Edison bills and the Company’s various programs/services. Act as a customer advocate and a Company liaison to the local community, special services/human needs providers, organizations and agencies, and other critical stakeholders and enhance external relationships. Represent the Company at local community meetings and events and provides customer educational programs and informational material at presentations for the local community. Provide assistance with billing, and other inquiries, etc. Monitor customer/community trends and identify the needs and concerns of our customers, so that we may develop programs and outreach efforts to meet these needs. Help create customer focus among employees and provide employee with information and training. Coordinate information and activities with other departments and utilize the expertise of other areas as needed in outreach efforts. Establish and develop effective liaisons with Consumer Advocates, Consumer Affairs representatives in various government and other agencies (Offices of the Aging, Disabled, etc.) Identify and prioritize key outreach issues (rate increases, special needs customers, high bills, customer service programs, reducing complaints, etc. and communicate these in an effective and customer friendly way. Acts as facilitator at community events meetings to gather customer insights and provide feedback to the Outreach team that can be used to develop programs and outreach efforts to meet customer needs. Manage and monitor the outreach budget for the Customer Service organization. Coordinate and attend programs/meetings during off-hours, as required, to accomplish the Outreach mission. Serves as emergency responder and participates in all aspects of Outreach responsibilities during emergencies including: staffing of the Customer Information Van; providing customers with assistance including information on service restoration and submission of claims; and reporting information to the emergency response command center Assists in preparation of emergency preparedness information. Perform administrative functions related to development and procurement of collateral. This includes working with vendors and Public Affairs to brand and procure promotional items and utilize Company systems to process payments. 20. Sr Specialist (2L) will be responsible for: Assist, counsels and coaches Customer Outreach Advocates on their various responsibilities. Develops presentations, educational material, communications and special programs to meet the needs of customers and employees. Participate in community events, conferences, and meetings to provide customer educational programs and informational material and assistance to customers and constituents; Interact with customers, community leaders, service providers, organizations, agencies, and other customer/community groups and representative individuals to provide information on Con Edison programs and services to our customer base; Serves as a Company liaison to the local community, providers of services in the special services/human needs areas, organizations and agencies, and other critical stakeholders and enhances external relationships; Through interactions in the community and acting as a facilitator at community events, gather customer insights and develop reports. Acts as facilitator at community events to gather customer insights and provide feedback to the Outreach team that can be used to develop programs and outreach efforts to meet customer needs; Serves as emergency responder and participates in all aspects of Outreach responsibilities during emergencies including: staffing of the Customer Information Van; providing customers with assistance including information on service restoration and submission of claims; and reporting information to the emergency response command center Assists in preparation of emergency preparedness information; Coordinates with Public Affairs and Media Relations to prepare educational and informational material for customers and press releases; Collaborate with Public Affairs, Energy Efficiency and community organizations to plan, schedule and staff events; Develop and coordinates special events such as conferences, discussion groups, and community meetings. Assists in the development of survey tools to measure the impact of events; Coordinate and at Coordinate and attend programs/meetings during off-hours, as required, to accomplish the Outreach mission; May perform other related assignments as required.



Perform other related tasks and assignments as required.

Physical Requirements: The Customer Outreach Advocate will be required to travel to various locations as necessary. Must have a valid driver's license and travel as necessary, work on weekends, evenings and holidays. Must be able to participate in the Company's emergency management processes and storm plans as required.


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply




If you are experiencing technical difficulty with the application process, please email HRTechSupport@coned.com
 
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