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Consolidated Edison employs professionals in engineering, finance, information technology, and various skilled trades. Explore our available opportunities to find a position that matches your skills, experience and training in the following areas:

Section Manager / 3L - 18-0100
Sr Planning Analyst / 2H - 18-0065
Sr Specialist / 2L - 18-0089
Title: Section Manager / 3L
Organization: Customer Operations
Department: Strategic Applications
Expires On: 3/8/2018

Job Code: 18-0100

Qualifications: Strategic Applications is seeking to hire a Section Manager of Data Analytics who will plan and direct Customer Operations data analytics activities to improve operational excellence, fraud detection and customer experience through the analysis of external and internal data. The successful incumbent will posses the following: *Bachelor’s degree required, preferably in Computer Science, Data Science, Information Management, Mathematics, Statistics, or business related field. Minimum 8 years relevant work experience to include a minimum of five years experience with data analytics. *Strong analytical skills with successful experience in obtaining, reviewing, and analyzing data to support business objectives. *Familiarity and experience working analytics tools and software. *Solid experience managing database analytics, complex data analysis, and data mining. *Excellent project management skills, and demonstrated ability to handle multiple assignments and changing priorities, translating business needs into analytic projects and applying results. *Excellent leadership and interpersonal skills, well organized, detail oriented, with proven ability to manage, lead and develop direct reports. *Strong verbal and written communication skills. *Ability to accept challenges and use creative/critical thinking to analyze data and recommend solutions. *High energy level, process orientation with proven ability to develop and implement innovative process improvement initiatives. zing data to support business objectives. Must be able to demonstrate qualifications in application.



Masters Preferred. Experiences in the utility industry and fraud prevention analytics preferred.

Responsibilities: At Con Edison we have and we all need to take special interest in our customers, both within the company and externally. As an employee, you need to commit to these ideals of developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all our stakeholders. Lead employees facilitating the design, development, implementation and maintenance of various data analytics and data visualizations/dashboard reporting for Customer Operations. Develop plan and strategy for design, development and execution of ad-hoc data analytics to improve fraud controls operational excellence and the customer experience. Guide direct reports, and Customer Operations teams and/or other business personnel on the interpretation, implications and use of analytic results. Prepare and deliver presentations that provide data analytics insights to senior management, especially in the areas where key insights or anomalies are identified. Regularly interact with Customer Operations leadership and key stakeholders to identify improvement opportunities and business challenges using data and analytics. Act as the liaison with other data analytic business support teams across the company, and/or external consultants to plan and coordinate joint data analytics efforts. Develop training plans on the use of analytics dashboards and tools for Customer Operations business and quality assurance personnel, and increase use and knowledge of data analytical tools and techniques to drive business results Bring best practices to Customer Operations related to analytics standards, participating in educational opportunities, maintaining professional networks, participating in professional organizations, etc. Perform other related tasks and assignments as required.


Physical Requirements: • Must have a valid driver’s license. • Must be able and willing to travel within Company service territory, as needed. • Must be able to participate in the Company’s emergency management processes and storm plans as required.


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply


Title: Sr Planning Analyst / 2H
Organization: Customer Operations
Department: Strategic Applications
Expires On: 2/23/2018

Job Code: 18-0065

Qualifications: Core: Strategic Applications seeks a highly motivated management professional to join its Customer Operations – Customer Experience Excellence team to lead and manage the execution of marketing research projects, including an online customer insight panel. The team strives to enhance the customer experience by leading the development of the Customer Experience (CX) strategy and delivering cross-organizational projects that drive an enhanced experience for Con Edison customers through comprehensive service and tools. A Bachelor's degree and 3 years of work experience, or an Associate's degree and 5 years of work related experience, or a High School Diploma and 7 years of work related experience is required. Two years of project management experience is required and must be demonstrated in the application. This position requires an individual who has experience demonstrating strong customer focused responsibilities, and a service oriented work ethic with experience in managing multiple tasks and changing priorities, while meeting deadlines. At least 5 years of experience in Market Research is highly preferred. Candidate must have strong presentation skills, whereby, their experience demonstrates conducting presentations for large diverse audiences (a Powerpoint presentation sample may be required). Candidate must be able to work independently, with little or no supervision, having the ability to make timely and sound decisions and take initiative in attaining a high level of customer satisfaction. Thereby, demonstrating the ability to research, compile, analyze and interpret data from various sources, as well as make appropriate and timely notifications regarding data, and have ability to deliver results back to business functions. Must possess the ability to manage, establish and implement the section’s goals and objectives along with internal staff and external consultants. Must possess strong interpersonal skills and demonstrate the ability to work successfully with different levels of management and outside organizations. Must have experience with Microsoft Word, Excel, and Powerpoint.




Responsibilities: The position of Senior Planning Analyst in the Customer Experience Excellence area is the lynchpin that leverages data and research findings into credible customer intelligence which builds into actionable business plans. The Senior Planning Analyst will manage multi-faceted Market Research projects that will provide a foundation for system enhancements and development of customer self-service applications. The successful candidate will develop and execute comprehensive Requests for Proposals addressing market research in support of Customer Operations and other corporate initiatives as needed. The candidate should have a demonstrated history of accomplishment in managing short term and long term market research initiative. As a result of research and analysis the company will have a heightened awareness of customer preference, the customer awareness of applications, and barriers to existing and proposed initiatives. In support of Market Research projects and initiatives; the Senior Planning Analyst will coordinate with other sections within Customer Operations and interact with other Departments, including for example, Corporate Affairs and Information Technology. In summary, the Senior Planning Analyst will be a critical and important member of the Customer Experience Excellence team in developing a robust understanding of our customer by identifying their wants and needs in order to enhance the customer experience while also managing costs.


Physical Requirements: Must be able to travel throughout the Con Edison Service Territories. Must have a valid Driver's License.


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply


Title: Sr Specialist / 2L
Organization: Customer Operations
Department: Customer Assistance
Expires On: 3/8/2018

Job Code: 18-0089

Qualifications: Customer Assistance seeks a highly motivated and dedicated Senior Specialist. A Bachelor's degree and 3 years of work experience, or an Associate's degree and 4 years of work related experience, or a High School Diploma and 5 years of work related experience is required. Work experience in customer service or a related or similar field is preferred. Preferable experience includes knowledge of all facets of Customer Operations . Prior Supervisory experience is essential. Experience in Accounting and Personal Service highly preferred. This position requires an experienced team player who has demonstrated a high regard for personal responsibility and can work with little or no supervision. Candidate must exhibit a deep commitment to excellence and a keen attention to detail. Candidate must have the ability to make timely and sound decisions and take initiative in attaining a high level of customer satisfaction. Additionally, demonstrating the ability to develop a rapport with outside agencies for information exchange and settlement of data reporting issues is essential. Must also demonstrate strong analytical skills. Candidate must think independently, proactively and strategically with a focus on a large scale impact. Strong interpersonal skills including excellent written and oral communication skills, computer skills such as Microsoft Excel, Word, Access and the ability to interact with all levels of management are also required.



The selected candidate will be required to work evenings and occasional Saturdays

Responsibilities: The Senior Specialist will support and assist the Section Manager in administrative, technical financial and/or operational performance an controls, quality review and employee development functions. Analyze trends and develop strategies to achieve excellent quality, courteous and efficient service to our customers. Develop and recommend new programs or enhancements to existing programs which result in productivity and quality improvements. Analyze activities and workload to ensure proper staffing, work distribution and the attainment of corporate and departmental goals and standards and that these activities are in compliance will all corporate and Department policies and procedures as well as PSC rules and regulations. Will ensure the implementation of Company safety, health and environmental programs as well as ensuring that safe work practices are followed and the environment is fully protected in accordance with Company Policy and governmental regulations.


Physical Requirements: Must be able to travel to various Company locations as necessary. Must have a Driver’s license.



Must have the ability to report to work at any time in the event of an emergency incident.

Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply




If you are experiencing technical difficulty with the application process, please email HRTechSupport@coned.com
 
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