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Consolidated Edison employs professionals in engineering, finance, information technology, and various skilled trades. Explore our available opportunities to find a position that matches your skills, experience and training in the following areas:

Sr Specialist / 2L - 17-0341
Title: Sr Specialist / 2L
Organization: Customer Operations
Department: Strategic Applications
Expires On: 6/1/2017

Job Code: 17-0341

Qualifications: Customer Operations, Digital Services is looking for a highly motivated individual to join its team as a Sr. Specialist. The candidate must have a Bachelor's degree and 3 years of related work experience, Associate's degree and 4 years of related work experience or a High School Diploma and 5 years of related work experience. The following requirements should be demonstrated in your application: Knowledge of all facets of Customer Operations, including but not limited to Customer Accounting, Gas & Electric Service Rates, Customer Relations, Investigations (Complaint and Billing) and Auditing. Experienced team player who has a commitment to excellence and a keen attention to detail. Ability to make timely and sound decisions and takes initiative in attaining a high level of customer satisfaction. Possesses excellent analytical, verbal and written communications skills.



Bachelor's degree, project management and report writing experience are preferred. Experience editing technical and administrative procedures and experience with various Company and Customer Operations computer systems such as CIS are also preferred. 5 to 7 years work experience in Customer Service preferred. Prior Supervisory experience is preferred. Please demonstrate in application.

Responsibilities: The Senior Specialist is responsible for supporting the Section Manager as follows: Identifies impediments to performance measurements to monitor quality customer service and productivity. Analyzes training needs within the section and develops/recommends training programs as appropriate. Monitors and evaluates expenditures for labor and non-labor (materials and supplies, petty cash, etc). as compared to prescribed limits detailed in the annual budget for the assigned area/project. Conducts announced and unannounced reviews to measure overall customer satisfaction and ensure timely and efficient compliance with policies and procedures; develops recommendations for improvement and follow-up to ensure they are instituted. Performs and documents operational reviews of the section's activities; recommends improved procedures as appropriate and ensures their implementation. Ensures consistency of processes within the section and innovates when appropriate to achieve departmental objectives within established cost constraints. Interface with outside agencies and firms, utility companies, security, customer and senior management, providing information, testimony and collaboration as appropriate. Develop relationships with various government agencies, other departments and vendors to enhance and promote Customer Operations. Encourages a workplace environment that fosters professionalism, safety, honesty , courtesy, excellence and teamwork. Effectively communicates and enforces the Company's policies governing safety, code of conduct, D&I, security, chemical and substance abuse, discipline and collect bargaining agreement. The Senior Specialist will be responsible for performing other related assignments as required. Will travel as necessary.



Must have a valid Driver's License

Physical Requirements: Ability to travel Con Edison's service territories as necessary.


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


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