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Customer Operations

Consolidated Edison employs professionals in engineering, finance, information technology, and various skilled trades. Explore our available opportunities to find a position that matches your skills, experience and training in the following areas:

Sr Planning Analyst / 2H - 17-0705
Sr Specialist / 2L - 17-0775
Title: Sr Planning Analyst / 2H
Organization: Customer Operations
Department: Customer Operations Admin
Expires On: 8/25/2017

Job Code: 17-0705

Qualifications: Customer Outreach seeks a highly motivated and dedicated individual for the position of Senior Planning Analyst with three to eight years of work experience in customer operations. Candidate must demonstrate excellent written and oral communications skills and experience facilitating/conducting presentations for large diverse audiences. This position requires an experienced team player who has demonstrated a high regard for personal responsibility and can work with little or no supervision. Candidate must exhibit a deep commitment to excellence and a keen attention to detail and quality. Candidate must have the ability to make timely and sound decisions, manage multiple tasks and successfully meet deadlines, and take initiative in attaining a high level of customer satisfaction and contributing to operational excellence. Candidate must also demonstrate strong interpersonal skills including the ability to work successfully with different levels of management and outside organizations and the ability to lead teams. Project management experience is a plus. Excellent computer skills such as Microsoft Excel, Word, Access, and PowerPoint are required. A Bachelor's degree and 3 years of work experience, or an Associate's degree and 5 years of work related experience, or a High School Diploma and 7 years of work related experience is required.



Experience with CSS is preferred.

Responsibilities: The Senior Planning Analyst will coordinate Outreach and Education activities in the areas of program development, emergency response, and regulatory filings. This involves the development of educational and messaging programs and acting as a point of contact for all inquiries and requests related to these programs. The Senior Planning Analyst will also be responsible for the review and analysis of Outreach messaging and educational campaigns, reporting on programs to internal and external customers and stakeholders including the PSC, and recommending corrective actions and adjustments to programs as necessary. The Senior Planning Analyst will develop and maintain effective working relationships with all related areas including Customer Assistance, Retail Choice, Field Operations, Corporate Affairs and Energy Efficiency. Serves as principle Customer Operations liaison for Control Centers, Corporate Transportation, NYC OEM, and PSC Office of Customer Advocacy and Education as relates to matters involving customer education and messaging, emergency response, and policy and program development. Oversees the budget for Outreach programs and ensures effectiveness, operational excellence and cost efficiency of these programs. Monitors expenditures for labor, materials, supplies and promotional items. Develops recommendations and strategies for process improvements, cost savings, and employee development. Coordinates KPI reporting and tracks performance to ensure attainment of regulatory, corporate and departmental goals and standards. Acts as a team leader and counsels and develops the Senior Specialists and Outreach Advocates on the development of programs, messaging, presentations, regulatory reporting and budgeting. Develops, coordinates and administers seasonal customer education programs including messaging on energy efficiency and electric and gas safety and strategically selects community events and meetings for Outreach to attend to educate customers and the community on key topics. Coordinates Outreach responsibilities for emergency response and develops and conducts briefing sessions for Customer Operations management employees, Electric Operations and Gas Operations. Serves as the Outreach representative in CERC. Directs both on-site and off-site Emergency Contact Care during outages and/or environmental incidents affecting the public. Will ensure the implementation of Company safety, health and environmental programs as well as ensuring that safe work practices are followed and the environment is fully protected in accordance with Company Policy and governmental regulations. Will also perform other related assignments as required


Physical Requirements: Must have a valid driver's license and have the ability to travel as necessary. Must be able and willing to travel within Company service territory, as needed. Must be able to participate in the Company's emergency management processes and storm plans as required.


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply


Title: Sr Specialist / 2L
Organization: Customer Operations
Department: Customer Assistance
Expires On: 9/17/2017

Job Code: 17-0775

Qualifications: Customer Operations seeks a highly motivated and dedicated individual who is committed to exemplary customer service for its Customer Assistance Project & LAN Support Group. The successful candidate must possess excellent technical written and oral communication skills and must be able to interact positively with all levels of Management and Union. Must be able to communicate technical information to supported users using non-technical language. The candidate must be able to re-image computers, effectively troubleshoot application software, desktops, laptops, and other computing and peripheral hardware utilized within the enterprise. Experience in programming/scripting, general computer applications, virtualization, VB, .NET, JAVA, and query tools such as SQL and is also required. Candidate must have a Bachelor’s degree or five years of technical work experience, and an additional three years of related work experience. Three years of IP telephony (VoIP) and project management experience is preferred for the position. A valid driver’s license is required.



None.

Responsibilities: The Senior Specialist is responsible for evaluating, testing and diagnosing existing/new computer applications to maximize efficiency/productivity and provide general LAN admin support to users. Candidate will manage and support administrative functions for various client/server applications and perform PC and application troubleshooting and repairs as necessary for various computing devices utilized by personnel in Customer Operations. Candidate will also evaluate user requests for new applications and/or provide improvements to existing Customer Service programs and applications. Candidate will be required to develop new applications, customizations, and to provide programming support for various client/server and virtual applications. Will be required to write complex SQL queries and develop custom reports aimed to improve productivity and reporting automation. Candidate must be familiar with Windows security model, AD and group policies, and have a working knowledge of network connectivity and troubleshooting techniques. Candidate should have working knowledge of desktop and server operating systems such as Windows, Linux and Unix. Candidate will manage departmental projects as needed and will serve as a liaison between vendors, corporate Information Technology personnel, and business users. Candidate may be asked to perform other assignments as needed.



None.

Physical Requirements: Candidate must be able to lift and move PCs, monitors, printers, etc. from 25- 50 lbs.


Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.

CON EDISON DOES NOT ACCEPT RESUMES DELIVERED BY THE US POSTAL SERVICE OR VIA EMAIL.
ONLY ONLINE EMPLOYMENT APPLICATIONS SUBMITTED TO A SPECIFIC JOB POSTING ADVERTISED ON THE COMPANY'S INTERNET ARE ACCEPTED.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email: JobListingVerification@coned.com


Click to Apply




If you are experiencing technical difficulty with the application process, please email HRTechSupport@coned.com
 
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