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Consolidated Edison employs professionals in engineering, finance, information technology, and various skilled trades. Explore our available opportunities to find a position that matches your skills, experience and training in the following areas:

Agile Digital Specialist
/ 2H - 17-0798
Title: Agile Digital Specialist
/ 2H

Organization: Customer Operations
Department: Strategic Applications
Expires On: 11/11/2017

Job Code: 17-0798


Customer Operations seeks to hire an experienced Agile professional to join the Digital Services Team. The Digital Customer Experience project seeks to enhance the customer experience through a comprehensive redesign/re-platforming of all digital channels including the Company’s website, mobile, and Apps. Candidate must have a Bachelor’s Degree and 3 years of work experience, or an Associate’s Degree and 5 years of work related experience, or a High School Diploma/GED and 7 years of work related experience required. Related work experience includes, but not limited to, agile project management or customer experience management  ALL REQUIREMENTS MUST BE DEMONSTRATED IN YOUR APPLICATION.


Experience with various Company and Customer Operations’ computer systems preferred. Knowledge of Customer Operations preferred. Advanced degree Preferred. Project Management training or certification preferred.


Plan, execute, monitor, track, manage risks and issues and report on projects using traditional and Agile development processes and techniques.

Tracking and communicating team velocity and sprint/release progress to all affected teams and management using Agile estimating techniques.

Lead, Arrange and facilitate all Agile ceremonies including, Stand-ups, Reviews, Retrospectives, Grooming, and Sprint and Release planning.

Analyze business requirements to develop and define high-level epics and stories to create a prioritized Product Backlog.

Write user stories that are clear, concise and easy to understand, driven by VOC and provide business value.  

Identify related user stories and epics, grouping them into themes as necessary and documenting the interrelationship and associated business process flows as necessary.

Responsible for making sure that daily task status and hours are being updated by team on systems such as RCLM or other Agile tracking systems to provide transparency on product and sprint backlogs.

Develop and maintain project plans, resource utilization schedules and budget materials.

Conduct research and analysis to determine business trends, forecasts and benchmarking with utilities and other businesses related to web, mobile and App use and development.

Develops business and technical requirements for key projects and processes changes associated with the redesign of the Company’s digital channels.

Conducts testing associated with changes to business processes and systems, including development of detailed test plans and test cases, execution of testing, documentation of findings, and working with business and technical staff to resolve identified issues.

Support a customer-centric culture, taking special interest in meeting the needs of external and internal stakeholders.

Establishing work plans, scheduling and administering meetings, assigning and tracking tasks, managing human resources, development of status reports, and monitoring budget and financials.

Physical Requirements: Must have a Driver’s License, and must be able to travel within Company service territory, as needed. Candidate must be able to participate in the Company’s emergency management processes and storm plans as required.

Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

Click here, EEO is the Law Notice, to learn about your equal employment opportunity protections as part of the application process.


If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email:

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail: Consolidated Edison Company of New York.
Recruitment Section Manager
4 Irving Place
15th Floor South
New York, New York 10003
By Email:

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